Warranty and Refunds
Effective 19 October 2026
What qualifies
- An account that, checked within its listing's warranty window, cannot log in with the delivered line, is locked or suspended, or asks for a check the line cannot pass.
- An account whose age, region, 2FA key or included extras differ from the listing.
- A paid followers or likes order that never started, an account order paid but not delivered, or a double charge.
Time limit
Accounts must be reported inside the warranty window shown on the listing, which starts at delivery. Log in to every account as soon as it arrives.
Outcome
We swap a failed account for one from the same listing. If the listing is empty, or the order was never delivered, we refund it. Once delivered, an order is not refunded for any other reason.
Exclusions
- Locks or bans after bulk actions, automation, spam or posts that break the platform's rules.
- A changed password or a reset two-factor that locks you out after you took the account over.
- Follower or like counts that fall after a Standard order, or after a Premium order's refill window.
- Late reports, and any order under a chargeback.
Making a claim
From your order page, open a ticket with the username or the link concerned and a screenshot of the error. The reply comes in the same ticket.